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Required Knowledge, Skills, and Abilities

Objectives of this Role
•    Drive digital innovation and serve as a cross-functional change agent across the organization
•    Set and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital ones
•    Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down
•    Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
•    Measure Return on investment (ROI) on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources

Daily and Monthly Responsibilities
•    Develop a clearly-defined and compelling digital strategy for the bank’s future
•    Ensure that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and execution
•    Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models
•    Own and centrally monitor the digital innovation project portfolio
•    Build, manage and continue to grow an internal and external digital innovation ecosystem
•    Identifying new tools – Artificial Intelligence (AI), digital, Customer Relationship Management (CRM) – that can support, enhance and improve our solutions
•    Work closely with HR to attract and retain top talent, and to build digital capabilities across the company

Skills and Qualifications
•    Min 5-7 years’ experience in a similar role designing and launching digital platforms
•    A degree in information technology or related fields (computer science; information science; software engineering), a degree in Engineering with additional IT qualifications or equivalent work experience.
•    A relevant project management qualification (or equivalent work experience
•    Proven track record of leading successful digital transformation projects
•    Understand core business processes and associated technical solutions
•    Have an innovative and disruptive mindset, constantly looking forward
•    Experience managing and leading a digital team
•    Proven influencing and collaboration skills
•    A range of experience in hardware, operating systems & software.
•    Experience in implementing CRM systems;
•    Experience in writing Request for proposals (RFP’s) tenders and supervising outsourced IT projects
•    Full project lifecycle experience
•    Systems roll out / implementation experience
•    Experienced in platform integration and Application programming interfaces (APIs).
•    Understanding of and experience with database concepts
•    Knowledgeable of IP management
•    Assessing current applications and recommending improvements
•    Team leadership
•    Dealing with third parties and vendors.
•    Strong User engagement and communication skills
•    Ability to contribute to and implement organizational strategy
•    Capacity to work with people at all levels in an organization and with people from many cultural backgrounds.
•    Able to manage effectively a number of competing priorities
•    A strategic thinker with the ability to lead by example demonstrating an ability to deliver set tasks, objectives and strategic priorities
•    Knowledge in customer data management and supporter journeys
•    Excellent planning and time management skills
•    Attention to details
•    Assessing current methods and recommending improvements





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