Types of accounts:
Investment accounts:
The united bank offers shariaa compatible and Commercial Investment accounts:
A) shariaa compatible accounts:
- Customers are allowed to withdraw and deposit, with complete freedom, with a calculated varying return on the lowest balance available during the month.
- It gives approximately 6.5 % annual return.
- The return is credited every 3 months.
- Issuance of a check book is allowed for the customers with a minimum 3000 L.E available balance.
B) Commercial accounts:
- Customers are allowed to withdraw and deposit, with complete freedom, with a calculated fixed return on the lowest balance available during the month.
- It gives approximately 6.5 % annual return.
- The return is credited every 3 months.
- Issuance of a check book is allowed for the customers with a minimum 3000 L.E available balance.
Saving accounts:
C) shariaa compatible:
- Customers are allowed to withdraw and deposit, with complete freedom, with a calculated varying return on the lowest balance available during the month.
- It gives approximately 6.75 % annual return.
- The return is credited every 3 months.
- Check book issuance is not allowed.
D) Commercial:
- Customers are allowed to withdraw and deposit, with complete freedom, with a calculated fixed return on the lowest balance available during the month.
- It gives approximately 7 % annual return.
- The return is credited every 6 months.
- Check book issuance is not allowed.
********************************************
Current accounts:
- This account can be opened for individuals and companies.
- It has no return.
- Issuance of a check book is allowed for the customers with a minimum 3000 L.E available balance.
Foreign Currency accounts:
- We serve foreign currency accounts which are USD, EUR and GBP currencies in addition to any other foreign currencies according to the Dealing room instructions.
- The minimum amount for opening any account is 1000 $ or what is equivalent in other currencies.
- The rates are up to 0.30 % according to the account type.
The united bank offers Debit, Credit (Visa Credit Card/ Islamic Master Card Rakhaa ) and Prepaid cards.
What are the main features for each card?
Rakaa Credit Card:
The First Credit card that is compatible to shariaa compliance in cooperation with Master Card.
Visa Credit Card
Enjoy the United Bank Visa Credit Card with:
- No fees on purchases and low withdrawal fees.
- The monthly minimum payment is 5% out of last statement balance.
- Grace period up to 55 days on purchases and cash withdrawal.
-The customer can apply for supplementary cards.
-The card is available for usage online and aboard.
- Allows 100% withdrawal and 100% purchases.
Debit cards
Visa Electron/ Master Card:
You can use your account safely around the world in cash withdrawals and purchases, at any time through debit card (Visa Electron and Master Card).
Pre-paid cards:
Allow their holders to carry out different purchases and cash withdrawal transactions, inside and outside Egypt, with the possibility of recharging the card more than once through different UB branches and ATM’s covering all governorates. With issuance fees 10 L.E. It’s not a must to be UB customer to get the prepaid card.
What are the types of Deposits and Certificates united bank offers?
Certificates:
United bank offers the Islamic and commercial certificates, with interest rate up to 10.50%.
The shariaa compatible certificates:
The three years certificates with monthly variable return:
- It is Available in EGP, and pays monthly.
- Its categories start from 1000 L.E.
- It gives approximately 8.50 % variable annual return.
The three year certificates with cumulative variable return:
- It is Available in EGP and pays at the end of the period.
- Its categories start from 1000 L.E.
- It gives approximately 9 % variable annual return.
The five years certificates with semi -annual variable return:
- It is Available in EGP, and pays semi – annually.
- It’s categories start from 1000 L.E.
- It gives approximately 9.25% variable annual return.
The annual certificates in USD with quarter variable return:
- It is denominated In USD, and pays every three months.
- Its categories start from 100$.
- It gives approximately 2 % variable annual return.
The Commercial certificates:
Golden certificate “the three year certificates with cumulative return”:
- It’s denominated in EGP, and pays at the end of the period.
- Its categories start from 1000 L.E.
- It gives approximately about 10.50% fixed annual return.
Diamond certificates “the three certificates with three monthly return”:
- It is denominated in EGP, and pays every three months.
- Its categories start from 500 L.E.
- It gives approximately about 10.5 % fixed annual return.
The five years certificates with monthly return:
- It is denominated in EGP, and pays monthly variable.
- It’s categories start from 750 L.E.
- It gives approximately about 10 % fixed annual return.
The USD certificates with quarter return:
- It is denominated in USD, and pays every three months.
- It’s categories start from 500 $.
- It gives approximately 2.5% fixed annual return.
The Millionaire certificate:
- It is a five year certificate starts from the purchasing date.
- The certificate value is 100 EGP.
- The millionaire certificate is renewed automatically.
- The millionaire certificate is issued without any extra charges.
- Both Egyptians and foreigners can buy it (only individual).
- With the millionaire certificate you can invest and get 15 % return each 5 years.
- The certificate prize (32 winner/year)
- 2 winners with the Million prize on January and July per year.
- 3 winners monthly prize,
• 100 thousand EGP.
• 50 thousand EGP.
• 50 thousand EGP.
- The withdrawal is supervised by the ministry of social affairs – license No 19 of 2001 and its amendments.
- You can use this certificate as a gift.
Deposits :
We serve both of commercial and shariaa compatible deposits
Commercial deposits:
We can serve the commercial deposits with minimum amount EGP 5000.
Deposits with other currencies available according to the treasury instruction
shariaa compatible deposits:
Clients can choose to have one of our fixed period shariaa compatible deposits :
• Annual Deposits: The minimum amount to open is 100,000 LE with an accumulated return 8% Millionaire certificate for free for each deposit
• Annual dollar deposit: the minimum amount 1000 USD with monthly interest 2% annually
• Annual dollar deposit: the minimum amount 1000 USD with Quarter interest 2.5% annually
• Three Months Deposit: the minimum amount to open is 5000 LE with 6.5% annually it can be credited depend on the customer desire and it can be capitalize with the interest amount.
General note:
- You can retrieve the Time Deposit anytime.
- You can retrieve any certificate after 6 months from its issuance date and according to a specific retrieve schedule except The annual certificates in USD with quarter variable return can be retrieve after three months from its issuance date.
- You can take a personal loan “Murabha” by the guarantee of the deposit or the Certificates and the maximum value of it is 90 % except the Millionaire certificate can take a personal loan “’Murabha” by the guarantee of it with the maximum value of it is 80 % and the Annual deposit in EGP with interest 8% can take a personal loan “’Murabha” by the guarantee of it with the maximum value of it is 95%.
IBAN QUESTIONS and ANSWERS:-
WHAT IS IBAN?
IBAN stands for the “International Bank Account Number”. It's a bank account number that is recognized by banks and other financial institutions around the world. You will need to use an IBAN when you make or receive local and international transfers,
It's a standardized way of identifying a bank account, which reduces errors and delays in sending international payments.
Why using IBAN?
IBAN is an internationally accepted, reliable and accurate account number that facilitates fund transfer with less cost and errors.
When will IBAN be Effective on my account?
IBAN number (29 Digits) will be effective 30 June 2020.
How and where can I find my IBAN number?
You can find out your IBAN by visiting your nearest UB branch, for more info, Call 19200.
If you are registered to UB Online Banking, you can find your IBAN through Online Banking/Mobilebanking by effective 30 June 2020.
Additionally, the IBAN will be listed on your printed Bank Account statements.
When will this affecting my account?
Effective 30 June 2020, all local and international transfers from or to your account will require an IBAN in order to be processed.
Will my existing account number be invalid?
Your existing account number remains valid without any changes. IBAN is a different electronic format of your account number that will be used only if you are making or receiving any local or international transfers.
What is IBAN format?
International Bank Account Number (IBAN) is a standard account number used to expedite automatic processing of money transfers worldwide and used now by 96 countries.
EGYPT Structure is 29 Digits.
IBAN Formula as per CBE instructions:-
The basic bank account number varies in length depending on the country it comes from.
What will happen to my transfers after June 2020?
Effective 30 June 2020, all inward or outward local and international transfers will require an IBAN.
Using both account numbers and IBAN will continue to be accepted & processed until the Central Bank of Egypt’s full launch of the IBAN across the country, after which no transfers will be accepted without using the IBAN. Further communication will be shared with your good selves.
A free mobile application through which cash transactions can be carried out via the Internet such as (mobile phone charging - paying mobile and landline phone bills - paying car fines - renewing the car license - transferring money - donations - booking travel tickets....).
It is available to customers and non-customers of The United Bank.
The digital wallet can be used as follow:
1) Check Balance: It is possible to know the balance of the wallet, which is used to conduct cash transactions.
2) Wallet charging service: The digital wallet can be charged by deduction from the bank account, credit cards, prepaid cards, or through the National Mezza Card (for The United Bank customers only), or through all Fawry outlets or through The United Bank ATMs or Any of the machines that have "Mezza" logo.
3) Money transfer service: The customer can transfer from the United Bank wallet to another United Bank wallet or any other wallet inside Egypt.
4) Cash Withdrawal: Funds can be withdrawn from the digital wallet through all Fawry outlets or through The United Bank ATMs or any of the machines bearing the "Meeza" logo.
5) The service of paying the value of purchases through stores by scanning (QR Code):- Payment by receiving a collection request, where the merchant sends the payment request directly to the buyer on the digital wallet.Online purchase: Customers can scan the QR code to pay directly on the payment page on the websites or enter the mobile phone number to receive the “Payment Request” with the payment details of the digital wallet to confirm the payment process.
6) Transaction history service: It is possible to follow up and know all the transactions made through the wallet and their details.
7) Fawry services, which include the following:
• Phone services: charging and paying bills (Vodafone - Orange - Telecom Egypt - TI Data - Etisalat - Orange DSL).
• Government utility services: paying utility bills (electricity - water - natural gas).
• Donation services: Donations to various charities (Resala Association - Misr El Kheir - Hospital 57357 - Food Bank - etc...).
• Insurance services: Payment of premiums or payments of various insurance companies: (Allianz - Misr Life Insurance - ACE Insurance - Egyptian Engineering Syndicate - etc...).
• Flight reservation services: booking tickets for flights outside and inside Egypt through (Egypt Air - Air Arabia - Air Cairo - Go Bus - etc...). Electronic payments: reimbursement of university fees, sports clubs, transportation companies ... (Cairo University - Shooting Club - Cinema - Karim and Uber for transportation - OLX - etc...).
• Car license renewal service and fines payment.• Pay all dues to Value and B-Tech.
Convenience and flexibility:
§ Follow up the balances of your digital wallet and the transactions you made previously.
§ The application is available in English and Arabic.
The service is available to the bank's customers and non-customers.
• Go to the nearest branch to complete the application form for subscription to the service.
• A short text message is sent to you from The United Bank; To notify you of both the link and the number to activate the service
• Download the UB Digital Wallet app from Google Play or the App Store.
No, each mobile number can only register in one wallet (either a wallet in a bank or through any other company).
Yes, using the same National ID Card you can register up to 3 wallets on 3 different mobile numbers.
First you need to charge the balance of the electronic wallet from your card in the bank or deposit money in your wallet through the machines.
ATMs that have Meeza logo or any of the “Fawry” service providers spread throughout the Republic.
Click on the “Fawry Services” icon from the main page, then click on the “Public Utilities” icon.
Select the utility company for your unit.
Enter payment details (subscriber number or reference number mentioned on your utility bill)·
Invoice data will be displayed with cost to confirm payment·
The reference number is mentioned on your bill, and it consists of the governorate number, the region, the daily, the sector, the block, the building, the apartment and the sub-number. You can also enter the meter reading through the application)
In this case, please visit your branch or call 19200 to submit a complaint.
Account Services:
• Accessing all individual customer accounts (current - savings - investment - loans - certificates - deposits - checks).
• View loan amounts, date and value of the last installment paid, date and amount of the next installment, current loan balance.
• View the credit card balances of individual customers (basic and additional).
• Knowing the status of the card, the card's validity date, the minimum payment amount, printing account statements for previous months.
• View the prepaid cards of individual customers (prepaid - National MEEZA Card).
• View the International Bank Account Number (IBAN).
Transfer and payment services:
• Internal transfer between accounts of the same customer.
• Transferring between customer accounts within the bank.
• Transfer between the accounts of the United Bank customers and customers of other banks (Swift - ACH).
• Transferring to any digital wallet inside Egypt.
• Paying credit cards and charging prepaid cards (for the same customer only).
• Pay all kinds of customer loans (for the same customer only).
• Donations to charitable organizations and associations (donations are made to associations and charitable organizations approved only with the bank and which have open accounts with the bank).
• View and pay bills and shipping (Vodafone).
• Make any local or international transfers using the International Bank Account Number (IBAN).
Order service:
• Card services (activating - Deactivating - reporting stolen or loss).
• Dispute card transactions.
• Request to replace cards (debit - credit - prepaid).
• Submitting new card issuance requests (debit - prepaid).
• Submission of applications related to credit operations (new credit cards - personal loan - real estate financing).
• Submitting requests for linking certificates and deposits of their traditional types that are compatible with the provisions of Islamic Sharia.
• Request a check book.
• Request to open a new sub-account.
• Inquire about the current position of I-Score.
• Controlling the limits of supplementary credit cards.
Subscribing to the Internet banking service through the self-registration feature:
• Accessing the United Bank's website.
• Choose the Internet banking service for individuals.
• New User is pressed.
• The language in which the procedures are to be completed is selected.
• Read and agree to the terms and conditions.
• Write the account number consisting of 6 digits, then press Next.
• (In case of pre-registration, the following message “the customer number is already registered in the BankNet system” will be shown).
• In case of completion, enter the ID number / date of birth / mobile phone number,
• "Where they are validated by the basic database."
• An activation code will be sent by SMS to the mobile phone number registered in the database.
• A user name that has not been registered before is chosen.
• Choose the channels to be subscribed to (mobile banking - alerts - voice service).
• Write the security and privacy question and then put the answer to the question.
• (They are used in case of losing the password and resetting a new password).
• Create a strong, complex password:
• Consists of at least 8 characters.
• Contains uppercase and lowercase letters such as "ABC" and "abc".
• Contains special characters like @ # $% ^ &.
• Contains numbers such as 123456789.
Subscribing to the internet banking service through the branches:
• Go to the nearest branch of the United Bank.
• Fill out the subscription form for the Internet banking service, clarifying the channels to be subscribed to.
• The username will be sent to the email registered in the database.
• The password will be sent by SMS to the mobile phone number registered in the database.
• Once the user name and password are received, the call center 19200 is contacted to activate the service.
• Then the online banking login is done with the user name and password and a new password is created.
It is an additional level of security for your transactions with the One Time Token (OTP) you will be able to secure your accounts because the token allows you to make between account transfers and outgoing transfers.
• Download the application from (AppGallery / Apple Store / Google Play).
• After downloading the application, please click on Settings.
• Press to show the phone identification number from the application (Device ID).
• Login to the banking website, then click on Requests.
• Click on a security code request from the list (Token Request).
• Enter the national card number and the phone identification number (Device ID) on the internet banking, then press accept.
• An e-mail will be sent with a link to define the system.
• Click on the link to activate the variable password system.
• Enter the password consisting of 8 numbers, letters and symbols.
• Open the application on your mobile phone
• Click on the option OTP
• Enter the password in writing or by fingerprint
• The application will show the OTP to use
• The one-time password must be entered in the specified place on the internet banking page in order to enter or in the case of confirmation for some internet banking transactions
• The maximum number of daily transactions is 20 transactions
• Maximum amount for daily transactions 500,000 EGP
• Internal transfers (between accounts of the same customer) 500,000 EGP
• External transfers (between accounts within The United Bank) 250,000 EGP
• Swift / ACH transfers (inside Egypt 250,000 EGP
• Swift/ACH transfers (outside Egypt 100,000 EGP
• Paying off loan indebtedness 500,000 EGP
• Payment of credit card indebtedness 100,000 EGP
• Charge prepaid cards 20,000 EGP
• Payment of donations 50,000 EGP
• Bill Payment 10,000 EGP
• Unavailable balance in debit account
• Beneficiary data is not clear or incorrect
• It is not permissible to transfer to the selected beneficiary
• The amount of the transfer exceeds the limit allowed by the rules of the bank
• The transfer was rejected or returned by the beneficiary bank
• Transfers between United Bank accounts do not have any fees
• Transfers between accounts outside the United Bank are subject to banking fees and according to the tariff of fees for The United Bank
Account Services:
• Accessing all individual customer accounts (current - savings - investment - loans - certificates - deposits - checks).
• View loan amounts, date and value of the last installment paid, date and amount of the next installment, current loan balance.
• View the credit card balances of individual customers (basic and additional).
• Knowing the status of the card, the card's validity date, the minimum payment amount, printing account statements for previous months.
• View the prepaid cards of individual customers (prepaid - National MEEZA Card).
• View the International Bank Account Number (IBAN).
Transfer and payment services:
• Internal transfer between accounts of the same customer.
• Transferring between customer accounts within the bank.
• Transfer between the accounts of the United Bank customers and customers of other banks (Swift).
• Paying credit cards and charging prepaid cards (for the same customer only).
• Donations to charitable organizations and associations (donations are made to associations and charitable organizations approved only with the bank and which have open accounts with the bank).
• View and pay bills and shipping (Vodafone).
• Make any local or international transfers using the International Bank Account Number (IBAN).
• Order service:
• Card services (activate - Deactive - report stolen or loss).
• Dispute card transaction.
• Request a check book.
• Request to open a new sub-account.
• Inquire about the current position I-Score.
Steps to activate the security code service:
• Download the application from (Apple Store / Google Play / Huawei App Gallery).
• After downloading the application, please click on Settings.
• Press to show the phone identification number from the application (Device ID).
• Access to online banking.
• Click on Requests.
• Click on a security code request from the list (Token Request).
• Entering the national card number and phone identification number (Device ID) on the banking Internet.
• Press to accept.
• An e-mail will be sent with a link to define the system.
• Click on the link to activate the variable password system.
• Enter the password consisting of 8 numbers, letters and symbols.
• Accepting platinuim card all over the world.
• Use of (Lounge Key) for VIP visitors in 25 airports around the world.
• A selection of distinguished offers locally and internationally for shopping, travel and restaurants.
•Medical and legal consultations around the world ain addition to Supporting services while traveling.
• Insurance on the goods purchased through Platinum Card against loss, theft or damage.
•In order to know the airport VIP lounges, the customer must download the Lounge Key, Visa Explore application or Visit Mastercard connect before traveling directly (As per card type).
•The prepaid card in Egyptian pounds.
• Prepaid card in currencies (Dollars - SR - Euro - Sterling).
•(National Card) Meeza Prepaid card.
•Visa Classic
•Visa Gold
•Visa Platinum
•MasterCard Classic
•MasterCard Titanium
•MasterCard Platinum
•Rakhaa MasterCard Classic -compliance with Sharia
•Rakhaa MasterCard Gold - compliance with Sharia
•If the customer less than 21 years for the primary card or 18 years for the supplementary card
• Not fulfilled all required data and documents
• The debt burden rate exceeds 50% of net income
• The customer is included in the negative lists or has any credit problems or obstacles from obtaining a card
The customer can know the credit limit of his card through customer service or through the call center immediately after the card is issued
Yes, it is possible to determine a separate credit limit for the supplementary card as per customer request but will not exceed the primary card ,the total limits granted to the primary card and the supplementary card will be the total credit approval grants
•The customer can settle his credit card by visiting any of the bank’s branches or by using United Bank ATM's.
• The Customer can settle his credit card by leaving outstanding orders with a minimum of 5% or in full payment 100% deduction from the account that is determined by the customer.
• The Customer can settle his credit card through the Online Banking.
• The customer does not pay the minimum amount on time, the card is reactivated immediately after the customer pays the due amounts .
• Use his card in transactions not matched with the card nature.
• Make more deposits than the required due amount in order to increase the credit card limit which is against the bank’s rules.
The expiration date is printed on the card and the renewal of the exixting card take place before the expiration date by sufficient period to be delivered before the expiration date.
• The customer calls the call center19200,immediately the call center stops the card.
• The customer can ask to issue a replacement card through the call center, and it will be issued with the same credit limit and expiration date.
• The customer can Visit any of United Bank branches , The card will be issued with the same credit limit and expiration date
In case the customer lost his password, the customer can contact the call center and a new temporary PIN (OTAC) will be sent valid for 48 hours.
The customer will use it on any of the bank's ATM machines to create his new PIN.
The minimum points to be redeemed is 3000 points.
1- Cash Back System applies on purchases transactions (Not applied on withdrwal transactions).
2- Cashback is applied on all types of credit cards, whether basic or supplementary.
3- A point is calculated for every 2 EGP of purchases.
4- The minimum points to be redeemed is 3000 points.
5- Every 3000 points is redeemed with 50 L.E cash back.
6- The points redeemed are added to the customer's credit card account.
The prepaid card in foreign currency can be used inside Egypt in Egyptian pound only, the transaction value deducted with the equivalent according to the exchange rate on the prepaid card account.
The internet card can be used inside Egypt for cash withdrawals and purchases by Egyptian pound.
The bank is not responsible for managing the currency of the customer, only the customer is responsible for managing the amounts for its use that will deposit on the card from its own resources, whether from his personal account in the bank in foreign currency or in cash, and the branch is responsible to determine the sources of those currencies.
The full balance can be used for purchases or for cash withdrawals, but do not exceed the daily or monthly usage limit.
The standing order for credit card can be changed through the call center 19200 or visit the nearest branch of UB whether to settle the minimum payment or the full balance.
The service is available for the credit card and the amount will be deducted from the UB credit card and you can request for the service through the call center 19200 or visit the nearest branch of UB.
The service is available and the amount will be deducted from the credit card and transferred to the customer account, you can request for the service through the call center 19200 or visit the nearest Branches for the UB.
The OTP service is available and while using the internet you will receive SMS with the OTP code to complete the transaction.
The customer can request to add more than one remittance during the month but not exceed the card monthly limit, the customer can request for the service from the call center or visit the nearest branches for UB.
Total customer deposit equal to / more than 500,000 LE or it equevlant in EGP In case of payroll customer 's salary equal to or more than 30,000 LE for 3 months Consecutive
In order to subscribe in the Diamond Service, please visit the nearst branch for United Bank
• Special interest on savings account in Egyptian pounds (Conventional / Sharia-compliant)
• Special interest on deposits in Egyptian pounds
• Compatitive and special return on (Diamond)
• free Issuance of credit cards for free & 2 additional credit cards for free
• free Issuance of debit card
• free Issuance of 4 check books denomination of 24 papers
• Exemption from admin fees on loans (personal loans / car loans)
• Provide $5,000 when traveling (according to the terms and conditions of the United Bank)
The interest is calculated on daily basis and paid monthly
• Get a competitive and special return
• 50% discount on safe box
• 50% discount on customs collection fees
• 50% discount on the letters of guarantee and Letter of credits commission
Debit Card limits will be changed upon subscription
Yes, there is priority for the Diamond customer inside the branch, and all the banking transactions will be carried out through the Diamond customer relationship manager in the Diamond loung specially designed for Diamond customers
• The card is accepted all over the world
• avail VIP lounges at selective airports around the world
• Avail special offers locally and internationally for shopping, travel and restaurants.
• Medical and legal advice around the world in addition to travel assistance services.
• Insurance on goods purchased with the Platinum card against loss, theft or damage
Diamond service is avialabe only for Individual Customers