Our dear customer,Because you are our partner in the banking process and in terms of fairness and transparency, we offer you a way to be protected from any risks. The road starts from good knowledge of all your rights and responsibilities.
Your rights : know , Request , Ask
Your responsibilities : Be careful , Commit , Do not disclose
Make sure to provide clear and accurate information when requesting a service / product, so that we can help you choose the service / product that suits you.
Make sure to call 19200 immediately in the following cases: -
Make sure to to read all terms and conditions in the contracts / applications before signing.Be very careful to update your data when any changes occur in it or every 5 years and the most important of them (phone number - email - home address - the nature of work).Make sure to monitor your account movement / balance regularly, through an account statement of all debit and credit transactions.Be very careful to go to your branch after paying off your entire debt to receive a clearance and the installments checks.Commit to pay the loan / facility installments on due dates so that you are not subject to: -
Be sure to use secure internet sites that contain (https) before the site name.
Never disclose any information related to your bank accounts to others, especially through automated means Email / Mobile to protect yourself from fraud.
Do not disclose the password of the visa card or the numbers on it to anyone, even to the bank employees.
The customer is bound by these responsibilities and takes responsibility for violating it without any responsibility on the bank.
Your guide to know the bank's products and services and submit your complaint as follows:
- The website of the bank www.theubeg.com
- 24-hour hotline 19200.
- Branches customer service.
Your responsibilities Be careful, Commit, Do not disclose