A New Era of Technology and Digital Services

05/02/2017

The United Bank announced the completion of more than 90% of the stages of development and modernization of the systems, according to its agreement with Misys International Company for the application of latest versions of the company under name Misys - Fusion Banking Equation, which took place last March 2016 to start in providing banking services and Smart digital solutions according to the standards of international banking quality.
Ashraf El Kady – Chairman of The United Bank – says that he is happy by the great achievement and a challenge to the teamwork of The United Bank in various sectors and branches. This team has taken upon himself a difficult task and a great challenge and was able to end this global application successfully completed ahead of schedule, according to international estimates, which was scheduled to take more than a year to implement the new system.
The bank begins a new era of technology and digital services
In less than ten months the bank’s teamwork was able to finish more than 90% of the development and modernization process. The United Bank begins a new era of technological applications, which will serve primarily current customers and in the future.
Service is temporarily suspended
For the full completion of the application of this global system, this necessitated suspending the online banking services, automated teller and debit cards for a period of two days. Misys and the Bank chose next Thursday, February 2, 2017, after the official working hours and until Saturday, February 4, 2017. Until they are absolutely certain to activate the new system to ensure the quality of service provided to customers of The United Bank in the Republic.
Note that it could use the credit cards and prepaid cards during that period through other associate banks.
Informing the bank customers
The United Bank made a miniature media campaign targeted to inform all its customers in various parts of Egypt using all media outlets, as well as social media, through 51 branches, also through more than 200 ATMs and the website of The United Bank on the Internet. As well as call center which is available 24/7. To gaining for all customers to provide financial liquidity they need in this period.
The importance of these global applications
Ashraf El Kady refers that the digital transformation of all the services and banking solutions through various banking channels: the Internet and mobile banking, and sites became something inevitable especially important requirement in light of the pursuit continued The United Bank and keenness to develop its business and expand offerings and financial services to achieve financial inclusion.
For the new features of Misys – Fusion Banking Equation, Ashraf El Kady refers that this important system will greatly improve the quality of provided banking services in general, which is reflected in the increase of current customer satisfaction and future financial and banking solutions offered by 51 branches of The United Bank and new digital channels.
It also allows for continuity in the launch banking products and solutions at competitive banking market to meet customer needs beyond their expectations, according to international banking standards of quality. Thus, The United Bank and its banking solutions and distinctive, diverse products will become a strong competitor in the field of credit financing and funding small and medium enterprises. As well as numerous retail banking products.
Modern technology and the advantages offered by the new system: open architecture compatible with all systems and components-based approach in line with the evolution of banking products. The integration process easy solutions "Misys" as well as allow the ability to add new functionality fast and simple way for the banking system The United Bank. Enabling it to increase the ability to develop its services and meet the changing demands of customers and the market.
About selecting Misys Global Solutions Inc., Farag Abdel Hameed – Vice Chairman of The United Bank- refers that the purpose of applying the latest versions of Misys is to make the most advanced solutions and offered to reduce operational risk using the latest IT technologies. And expand the work of The United Bank in accordance with the provisions of Shariaa and the laws and rules of The Central Bank of Egypt.
As well as the adoption of solution Fusion Banking Essence Teller, which integrates directly with Fusion Banking Equation to provide a more efficient and improve the customer experience banking network.
As part of the modernization project, The United Bank also will adopting Fusion Capital Opics solution for the development of its treasury operations and international transactions.